Returns and Refund Policy
At Platinum Nutrition, we are committed to providing our customers with the highest quality supplements. However, we understand that sometimes you may need to return or exchange a product. To ensure a transparent and smooth process, please read our return policy carefully.
Eligibility for Returns
Unused and Unopened Products
Products must be returned in their original, unopened and unused condition. Packaging must be intact, without tampered seals or labels, to be eligible for a refund or replacement.
Return Deadline
Returns must be initiated within 30 days from the date of delivery. Unfortunately, we cannot process returns or exchanges for products purchased after this period.
Non-Returnable Productso Products that have been opened or partially used
o Products that have been tampered with or altered in any way
o Items purchased on sale or marked as “final sale”
o Gift certificates or promotional items
How to Return a Product
Contact Customer Service
Before returning a product, contact our customer service department at info@platinum-nutrition.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Return Shipping Charges
Return shipping costs are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrectly received item. In these cases, we will cover the costs of